Privacy Policy

1. Introduction

ReviewFloor ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.reviewfloor.com (the "Site") and use our review management software platform (the "Service"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use the Service.

2. Information We Collect

We collect information that you provide directly to us, as well as data automatically generated when you use our platform.

A. Personal Data: When you register, subscribe to a plan, or contact support, we may collect personally identifiable information, such as your name, business name, email address, phone number, and billing information. All payment card processing is handled securely by our third-party payment gateways; we do not store your raw credit card data on our servers.

B. Platform and API Data (Meta / Facebook Integration): If you choose to connect your ReviewFloor account with third-party social media accounts via Facebook Login for Business, we access certain data from Meta APIs with your explicit consent. This may include your public profile details, business page access tokens, page names, page identification numbers, and user reviews or comments posted publicly to your linked Facebook or Instagram business pages.

C. Usage Data: Our servers automatically collect standard web log data when you access the Service, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

3. How We Use Your Information

We use the information we collect strictly to operate, maintain, and improve our Service. Specifically, we use your data to:

• Create, manage, and secure your user account.
• Authenticate your business pages through Meta Login to pull your public customer reviews into your ReviewFloor dashboard.
• Process financial transactions and manage your active subscription.
• Respond to customer service inquiries, bugs, and product feedback.
• Send technical updates, security alerts, and administrative messages.
• Analyze usage patterns to optimize user experience and platform security.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information or data pulled from third-party APIs to third parties for marketing purposes. We may share data only under the following strict conditions:

• With Trusted Service Providers: We share data with third-party vendors who assist us with hosting, database management, subscription billing, and email delivery. These providers are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose data if required by law, subpoena, or government regulation, or to protect the safety, rights, and property of ReviewFloor, our users, or the public.
• Business Transfers: If ReviewFloor is involved in a merger, acquisition, or asset sale, your data may be transferred as a business asset, subject to standard confidentiality protections.

5. Meta API Data Compliance and Disclaimers

Our use of information received from Meta APIs strictly adheres to the Meta Developer Policies and Facebook Platform Terms.

• Minimal Scope: We only request the exact, minimum permissions needed to display your public business reviews.
• Retention: We do not cache or store your social platform data longer than necessary to provide the real-time dashboard updates.
• Third-Party Control: You can revoke ReviewFloor's access to your Facebook or Instagram data at any time directly through your Facebook account security settings.

6. Data Security

We employ industry-standard administrative, technical, and physical security measures to shield your personal data from unauthorized access, loss, destruction, or alteration. However, please note that no internet transmission or digital storage method is 100% secure.

7. Data Deletion and Your Rights

You retain complete control over your data. Depending on your location, you may have rights to access, correct, or permanently delete your personal information.

• Account Deletion: You can delete your account via your settings dashboard.
• Manual Data Deletion Request: You may explicitly request that we purge all personal data and connected API data from our systems by contacting us at support@reviewfloor.com. We will respond and process your erasure request within 30 days.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. We will notify you of any material updates by updating the "Last Updated" date at the top of this page or via an in-app alert.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@reviewfloor.com